Position Summary:
Under the supervision of the Director of Auxiliary Services and the Assistant Director of Card Services this individual is responsible for basic business functions for the Card Services Office.

Position Responsibilities:

• Provides front-line support to Card Office customers via walk-ins, phone, mail, and email.
• Handles Express Cash deposits, meal plan signups, ID card issuance, credential replacements, and related services.
• Provides daily administrative support for access control systems, including user credential programming and issue resolution.
• Troubleshoots software and hardware problems in collaboration with Card Services, Facilities, University DTS, and vendors.
• Assists with database management, record keeping, and data transfers related to access control.
• Provides daily administrative support for the campus transaction system, including ID card issuance, meal plan setup, stored value fund management, and assistance with reports, invoices, and reconciliations.
• Supports Cloud based platforms that support student service operations.
• Troubleshoots transaction system hardware and software, resolving ID card-related issues.
• Supports Online Photo Submission during summer and winter orientations.
• Assists with database management, record keeping, and data transfers for the transaction system.
• Performs other duties as assigned consistent with the responsibilities of the position

Qualifications:
Associate or bachelor’s Degree preferred, MS Excel and other Office 365 applications, detail-oriented file management skills SharePoint preferred, Adobe Acrobat, communication skills (phone, email, Teams, etc.), General office experience. Proficient with the use of personal computers and common office machines.

To Apply:
Applicants must upload a cover letter, current resume and contact information of three professional references to JazzHR at: University Assistant for Card Services - Eastern CT State University - Career Page. Cover letter should be addressed to Chair, Search Committee for the University Assistant for Card Services. Applications submitted by November 14, 2025, will receive highest consideration.  

Eastern Connecticut State University does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following person has been designated to handle inquiries regarding the non-discrimination policies: LaMar Coleman, Ed.D., Vice President for Equity and Diversity. Dr. Coleman can be reached at: 860-465-5112 or via email at: [email protected].